Refund Policy
A legal disclaimer
30-Day Refund Policy
At Hamilton’s Aerial Solutions, we are committed to delivering high-quality aerial photography, videography, and related services. If you are not completely satisfied with our work, we offer a 30-day refund policy under the following conditions:
Eligibility for Refund
To be eligible for a refund:
• Your request must be submitted within 30 days of the service delivery date.
• You must provide a clear reason for dissatisfaction or a description of the issue with the service.
• Refunds apply only to services purchased directly through Hamilton’s Aerial Solutions.
• The request must be made by the original purchaser.
Non-Refundable Items
Refunds will not be issued for:
• Services that have been fully approved and delivered as agreed
• Project cancellations made after substantial work has already been completed
• Custom or on-location drone footage where weather or airspace conditions impacted shoot quality despite best efforts
• Delays caused by third-party restrictions (e.g., FAA regulations or site access issues)
Refund Process
1. Submit your request via email to hamiltonsaerialsolutions@gmail.com with your name, order details, and reason for the refund.
2. We will review your request within 3–5 business days.
3. If approved, a refund will be issued to your original payment method within 5–10 business days.
Revisions Before Refund
In some cases, we may offer complimentary revisions or alternative solutions before issuing a full or partial refund.